Job Description

Position: IT Portfolio Manager (eCommerce)
Company: Mr Price Group
Location: Durban, KwaZulu-Natal, South Africa

Join one of South Africa’s top retail brands as an IT Portfolio Manager – eCommerce. You’ll lead digital strategy and delivery across multiple online platforms (web and mobile), ensuring smooth, innovative, and customer-focused experiences across all Mr Price divisions.

This role drives eCommerce success by managing tech projects, working with internal teams and external partners, and making sure digital solutions support business growth.

The Role

As the eCommerce Portfolio Manager, you’ll:

Strategy & Planning

• Turn IT strategies into practical eCommerce roadmaps

• Stay up to date with eCommerce and tech trends

• Align digital goals with business needs across Mr Price divisions

Project & Delivery Management

• Oversee all eCommerce projects across brands (Apparel, Home, Sport, Money, Cellular, Sheet Street, Miladys)

• Manage product lifecycles – from planning and testing to going live

• Support continuous improvement of customer experience and online performance

Team & Vendor Leadership

• Lead cross-functional teams (tech, operations, marketing, etc.)

• Manage and grow internal talent

• Build strong vendor partnerships for cost-effective, high-value delivery

• Ensure third-party solutions and services meet deadlines and quality standards

Innovation & Performance

• Discover and apply new digital tools and innovations

• Track platform performance and make improvements

• Plan for high-traffic periods like Black Friday to ensure system reliability

Risk & Change Management

• Identify and manage risks

• Ensure all changes and updates are implemented smoothly

• Comply with legal, security, and internal policy requirements

Operations & Support

• Own support and stability of key digital products

• Monitor uptime and fix recurring issues

• Maintain budget control and cost-efficiency

Requirements

Experience & Knowledge

• 5–10 years in eCommerce, digital product, or IT project/portfolio management

• 2–3 years in a leadership or cross-functional role

• Experience managing multiple projects across large or multi-brand companies

• Knowledge of platforms like Magento 2, Shopify Plus, Salesforce Commerce Cloud, Oracle ATG

Technical Skills

• Familiarity with eCommerce systems like:

  • Order management, Click & Collect, Courier Integration

  • Fulfilment operations and warehouse processes

• Experience with mobile apps, PWAs, or React-based solutions

• Agile tools: JIRA, Trello, Slack, Asana

• Working with developers, designers, QA teams

• Web analytics: Google Analytics, Hotjar, Tableau or other BI tools

• Basic knowledge of SQL, CSS, JavaScript

• Experience with integrating eCommerce platforms with ERP, CMS, OMS via APIs

Marketing & CX Tools (Bonus)

• SEO, SEM strategies

• Tools like Nosto, Klevu, Yotpo for product recommendations, search, and reviews

Soft Skills

• Strong communication with both business and tech teams

• Great at managing vendors and third-party partners

• Good problem-solving and decision-making

• Able to turn business needs into digital solutions

• Thrive in fast-moving, collaborative environments