The Role

We are seeking a results-driven Account Director who will take ownership of client relationships and account strategies while overseeing day-to-day operations. This role requires a hands-on leader who can inspire the team, nurture client relationships, and ensure seamless delivery of creative and strategic solutions. You will play a pivotal role in managing integrated marketing projects while identifying opportunities for growth and profitability.

Key Responsibilities

Client Responsibilities

• Build strong, productive relationships with clients, based on a deep understanding of their business and industry

• Manage multi-level, integrated projects simultaneously with strategic foresight

• Collaborate with internal agency departments to develop holistic client solutions

• Ensure high standards of creativity, quality, and timeliness across all deliverables

• Produce and deliver compelling written content, proposals, presentations, and reports

• Present ideas and strategies to clients confidently and professionally

• Align creative direction with strategic goals across multiple channels

• Manage budgets and ensure timely reconciliation of hours

People Responsibilities

• Collaborate with the Group Account Director to define KPIs and support your career growth

• Mentor and manage junior team members through training, feedback, and performance reviews

• Lead by example and ensure clear internal communication across the account team

• Oversee team integration for new hires

• Ensure compliance with agency processes and standards

Finance Responsibilities

• Monitor and manage project budgets against client expectations

• Ensure accurate and timely invoicing and financial administration

• Identify and develop financial growth opportunities within accounts

• Contribute to new business development when appropriate

Operations Responsibilities

• Oversee all administrative and reporting responsibilities, including status updates, action plans, monthly and quarterly reviews

• Ensure all projects are completed on time, within budget, and to the highest standards

Key Competencies and Skills

• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)

• Excellent written and verbal communication skills

• Confident, enthusiastic, and diplomatic with strong interpersonal abilities

• Strong team leadership and people management skills

• Exceptional presentation and public speaking abilities

• Organized, detail-oriented, and reliable

• Ability to work under pressure and meet tight deadlines

• Commercial awareness and business acumen

• Strong client service orientation

Qualifications

• Matric (Essential)

• Relevant tertiary qualification in Marketing, Communications, or related field (Essential)

• Valid driver’s license and own reliable transport (Essential)

Experience

• 5+ years in client service within a marketing, digital, or advertising agency

• 3+ years of team management experience