Job Description
Position Title: Ushers (x35)
Reference Number: Ushers x35
Application Closing Date: 04 August 2025
Location: South African State Theatre, 320 Pretorius Street, Pretoria, Gauteng
Position Type: 3-Year Contract
Salary: Market Related

The Role
The South African State Theatre invites dynamic, professional, and service-oriented individuals to apply for the position of Usher. Ushers play a critical front-of-house role, ensuring patrons have a welcoming, safe, and enjoyable theatre experience. Reporting to the Front of House Manager, successful candidates will provide assistance to audiences before, during, and after performances, support safety protocols, and uphold the theatre’s standards of customer care and presentation.

Key Responsibilities:

• Welcome and direct patrons to their seats with courtesy and professionalism

• Monitor audience conduct and enforce house rules respectfully

• Provide accurate information about facilities, performances, and emergency procedures

• Assist patrons with special needs, including accessible seating and guidance

• Distribute programs and promotional material as required

• Ensure safety by following evacuation procedures and alerting security or management to emergencies

• Maintain cleanliness and order in auditorium and public areas before and after shows

• Assist with crowd control and entry/exit during high-traffic events

• Perform other front-of-house duties as assigned by management

Requirements

• Grade 12 / Matric certificate or equivalent

• Must be between the ages of 18–35 years

• Previous experience in customer service, hospitality, or front-of-house theatre roles is advantageous

• Ability to communicate clearly and confidently in English (multilingualism an advantage)

• Professional, presentable, and punctual

• Friendly, helpful, and respectful disposition

• Ability to work flexible hours, including evenings, weekends, and public holidays

• Physically fit and able to stand for extended periods

• Team player with good interpersonal skills

• Passion for the performing arts and cultural engagement

Only shortlisted candidates will be contacted.
Applications must be submitted by 04 August 2025.