We are seeking a dedicated and customer-oriented individual to join our team as an Officer, Customer Liaison (Level 1). In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.

Key responsibilities include warmly greeting and assisting customers, identifying and assessing customer needs, recording inquiries, allocating customers to appropriate departments, handling simple queries independently, and maintaining a welcoming branch environment.

The Role

• Welcome and assist customers as they enter the branch, creating a positive first impression.

• Identify and assess customer needs through active listening and questioning.

• Record and monitor customer inquiries with accurate documentation.

• Allocate customers efficiently to the right departments or specialists.

• Provide basic information and guidance on bank products and services.

• Resolve simple customer queries independently.

• Collaborate with team members to ensure smooth customer flow.

• Stay updated on bank policies, procedures, and product offerings.

• Maintain branch cleanliness and a welcoming atmosphere.

• Adhere to ethical standards and maintain high integrity in all interactions.

Requirements

• National Certificate (NQF5) or equivalent qualification.

• 1–2 years of branch banking experience focusing on customer service.

• Excellent communication and interpersonal skills.

• Proficiency with computer systems, including banking software.

• Strong problem-solving skills and attention to detail.

• Customer-centric mindset and ability to work in a fast-paced environment.

• Basic knowledge of banking products and services (preferred).

• Fluency in English and other local languages is advantageous.

Additional Information

Behavioural Competencies:

• Following Procedures

• Interacting with People

• Managing Tasks

• Meeting Timescales

• Producing Output

• Showing Composure

• Team Working

• Thinking Positively

• Upholding Standards

Technical Competencies:

• Banking Process & Procedures

• Client Servicing

• Customer Reception and Channelling

• Product Knowledge (Consumer Banking)